Terms

Who we are

memorarti paints your own photos in historic styles. You can reach us at hello@memorarti.com; our details are under the title of this page.

What we sell

A painted version of your own photo as a 4K download, credits that unlock paintings, or a fine-art print or canvas made to order for you.

When you buy a painting you get a personal, non-commercial licence to use it: print it, frame it, share it with friends and family, or give it as a gift. You may not resell it or use it to promote a business. We don't promise exclusive rights to any painting or style.

Your photos

Only upload photos you took or have permission to use, and only photos of people who are happy for you to use them.

Your photos are private by default. We never train on them without your permission, and you can delete them, or your whole account, at any time from your account. Our privacy notice explains how we look after them.

Previews and credits

Previews are free and carry a watermark. A painting is unlocked, without the watermark and with its full-size download, when you buy it or spend a credit on it.

A free account comes with 5 previews, and every painting you buy (each credit in a pack, a single download, a print, framed print or canvas) adds 5 more. Each preview paints one photo in one style; one that fails is given back. Previews have no cash value, and a cancelled or refunded order takes back the previews it added that are still unused.

Credits come in packs, never expire, have no cash value and can't be transferred to another account.

Prices and payment

Prices are shown in US dollars, euros or pounds and are the price you pay, with any tax shown at checkout. Payments are taken by Stripe; we never see your card details.

If we've made an obvious mistake in a price, we'll tell you and you can cancel the order for a full refund.

Delivery

Prints and canvas are made to order by our print partner and shipped free to the US, the UK and the EU. We email you the tracking as soon as your order ships.

Please check your shipping address at checkout: we send the order to the address you give us.

Cancellations and refunds

Our refund policy explains when you can cancel and how damaged or faulty prints are put right.

Acceptable use

Don't upload anything unlawful, hateful or sexual, anything that infringes someone else's rights, or photos of other people without their consent. We may remove such photos and close accounts that misuse the service.

Our responsibility to you

Nothing in these terms limits our liability where the law doesn't allow it, including for death or personal injury caused by negligence, or your legal rights as a consumer.

Otherwise, our liability for an order is limited to what you paid for it, and we aren't responsible for losses we couldn't reasonably have foreseen.

Changes to these terms

We may update these terms. The version on this page when you place an order is the one that applies to it.

The law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK or in the EU, you keep the protections of your local consumer law.

Open-source software

We convert HEIC photos in your browser with heic-to 1.6.7, which includes libheif 1.23.7 and libde265 1.0.16. These libraries are free software under the GNU Lesser General Public License, version 3 (gnu.org/licenses/lgpl-3.0.html). Their source code is at github.com/strukturag/libheif and github.com/strukturag/libde265, and heic-to's at github.com/hoppergee/heic-to.