Refunds & returns
Last updated 5 November 2026
memorarti is a trading name of MoveForward, 105 Crundale Avenue, Kingsbury, London NW9 9PS · hello@memorarti.com
Everything we sell is made for you, from your own photo. Here's when you can cancel, and what we do if something arrives damaged.
4K downloads
Your painting unlocks as soon as you pay. By paying, you agree that we supply it straight away and that you lose the right to cancel once it's unlocked, so downloads can't be refunded.
Memory Pack and Big Memory Pack
You can cancel a pack for a full refund within 14 days of buying it, as long as none of its credits have been spent. Once you've unlocked a painting with one of its credits, the pack can't be refunded.
Prints and canvas
Each one is made to order from your painting, so we can't take it back if you change your mind.
If it arrives damaged or faulty, email a photo of it to hello@memorarti.com within 30 days of delivery and we'll reprint it free or refund it, whichever you prefer.
Wrong address
We send your order to the address you give at checkout. If you spot a mistake, email us straight away: if the print partner hasn't started making it, we can cancel the order and refund it in full so you can order again.
How refunds are paid
Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 days.
Contact
To ask for a refund or report a problem, email hello@memorarti.com with your order number (it starts with MA-).